Were Hong Kong's dog friendly F&B guidelines written by dogs?
By HK Lawyer AJ Halkes Barrister-at-Law

Were Hong Kong’s dog-friendly F&B guidelines written by dogs?
Because if you read them, you might start wondering who is the major beneficiary of the move?
One recommendation, at around 1:39 in the guidance, suggests that if a customer without a dog is uncomfortable, the operator should offer takeaway packaging.
The suggestion being the customer without a dog may end up boxing their unfinished meal and leaving as one of the suggested resolutions.
https://lnkd.in/gyB9JJA9
Is that really the customer experience policymakers intended to promote?
It is no surprise that it is being reported that some operators are handing these permissions back. “Restaurants lose appetite for dog-friendly scheme” was how the SCMP put it, highlighting immediate penalties being threatened; complaints are mentioned, however no number has been put on how many have left the scheme or just decided not to use the permissions.
Looking through some of the other extraordinarily complex guidelines also makes me wonder who actually drafted them, and whether enough thought was given to how they would work in practice and manpower for both businesses and customers. Even the possibility that your server was cleaning up after a dog some time earlier may be too much for a customer.
Who knows, the next step could be a regime where F&B outlets exist that only allow customers in if they have a dog with them. 🙂
If you need specific input regarding a strategic Hong Kong challenge or related legal matters in the HKSAR, you can always DM me and check out my profile at https://www.ajhalkes.com
#HongKong #Hospitality #FoodAndBeverage #Regulation #PublicPolicy #CustomerExperience #BusinessStrategy #HKSAR hashtag#Governance hashtag#LegalStrategy
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